In three years, the Victorian community has experienced floods, fires, and the COVID-19 pandemic. What have public centre agencies done well during this period? What have they learned from responding to emergencies, handling complaints, and service response? What practices should be carried forward?
Panelists
Deborah Glass
Deborah Glass is the Victorian Ombudsman, the first woman to serve in this role, starting in March 2014. She prioritizes fair and reasonable decision-making, public administration improvements, and the advancement of human rights and public sector integrity.
Jennifer Beveridge
Jennifer Beveridge has been CEO of Tenants Victoria since June 2019. Her leadership experience in not-for-profit organisations spans 25 years, centred on community needs. Before Tenants Victoria, she was CEO of Eating Disorders Victoria, and has also worked in health and youth services.
Sharon Keith
Sharon Keith manages Disaster Legal Help Victoria, connecting people with support for their legal problems before and after disasters. She helps lead the strategic vision of the partnership of legal bodies, including the Federation of Community Legal Centres, Justice Connect, and Victoria Legal Aid.
Gillian Wilks
Gillian Wilks has been CEO of Social Security Rights Victoria since 2017. Her previous roles include Deputy CEO at Peninsula Community Legal Centre, leadership at the Federation of Community Legal Centres, and community legal education work/volunteer coordinator.
Facilitator
John Richardson, Australian Institute for Disaster Resilience.
